Shipping and returns

Shipping to Italy

Shipping destinations depend on the product. Most accessories in our store are available for delivery in Italy. The GF Pet Creekside dog snowsuit is available exclusively for delivery in the United States. Delivery options and costs for your address are displayed before payment.
Products may ship directly from suppliers and arrive in separate packages. Availability and delivery times depend on the item and destination. The Creekside snowsuit takes 3–4 business days to process, followed by an estimated 3–4 business days for delivery. For information about other items, contact us with the product name and selected option.
The PETLIBRO Polar refrigerated feeder is not currently available to purchase.
For an existing order, include your order number when contacting us. If a delivery is late or missing, contact Miao & Bau: we remain your point of contact even when your order ships directly from a supplier.

Cancellations, returns and refunds

If you purchase as a consumer, you may notify us that you wish to withdraw from the purchase within 14 days of delivery, without giving a reason. Send a clear statement through our Contact form or by post to Afrodite Beauty S.r.l.s., Via Volga 47, 50019 Sesto Fiorentino (FI), Italy. You do not need prior authorisation to withdraw.
Include your name, contact details, order, product and delivery date. You may use this wording: “I hereby withdraw from the purchase of the following product: …; ordered on …, received on …; name and address …; date …”. A signature is required only for notices sent on paper.
Return the product within 14 days of notifying us. Contact us for return instructions; the seller’s address is listed above. Do not send a parcel to an overseas supplier without first agreeing on the recipient. Keep proof of postage. You are responsible for the direct cost of a return if you change your mind.
The refund includes the product price and any standard delivery charges paid. We will refund you within 14 days of your notice, using your original payment method unless otherwise agreed at no extra cost. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever comes first. Additional charges for a more expensive delivery method selected by you are not refunded.
You may inspect the goods as necessary to establish their nature, characteristics and functioning. You are responsible for any loss of value caused by handling beyond what is necessary for that inspection.
For an item that is defective, damaged or different from what you ordered, contact us with details of the issue and photographs if helpful. The statutory guarantee applies: remedies for a lack of conformity do not involve costs for the consumer.